Quick Enquiry

Quick Enquiry





    Experience: 3-5 years Opening: 1

    Qualification: B. Tech.

    Job Description

    • Working in a fast paced, process-oriented environment, the successful candidate will be responsible for supporting mission-critical applications. This involves resolving day-to-day Incidents, developing, and maintaining documentation, liaising with end users and taking proactive measures to maximize application performance and availability.
    • Familiar with performing design and administrative functions for the following Applications
    • Thorough understanding of Exchange 2016 and Office 365 Mail systems & Windows Cluster services
    • Moving mailboxes between servers and/or On-prem server to cloud (O365)
    • Troubleshooting mail flow issues or Creation of mail objects such as mailboxes, contacts, distribution lists
    • Mobile Device Management including – Understanding of Mobile Iron (Mobile access to corporate resources like email, calendar, and contacts) is a plus
    • Policy Management
    • Windows 2012 Servers R2 and Windows Server 2016
    • Patching o Installation of Roles and Services
    • Understanding of ActiveSync and FIM Sync
    • Understanding of ADFS and Azure Active Directory
    • PowerShell (Other scripting technologies a plus)
    • Thorough understanding of Microsoft Outlook, including user management, delegates, and security
    • Ability to work autonomously and in a team environment
    • Solid understanding of ITIL V3 Change Management processes
    • Reliable, with a proven ability to follow established methodologies
    • Strong customer service skills
    • Excellent communications skills (oral, written, and interpersonal)
    • Team player.
    • Must be able to work within a matrix management structure and interact effectively with end users and other service providers to expedite support activities.
    • Analytical, possessing strong problem-solving skills
    • Willing to provide on-call and after-hours support as required
    • High availability experience is preferred.

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