Intermediate Exchange Engineer

Job Description

• Working in a fast paced, process-oriented environment, the successful candidate will be responsible for supporting mission-critical applications. This involves resolving day-to-day Incidents, developing, and maintaining documentation, liaising with end users and taking proactive measures to maximize application performance and availability.
• Familiar with performing design and administrative functions for the following Applications
• Thorough understanding of Exchange 2016 and Office 365 Mail systems & Windows Cluster services
• Moving mailboxes between servers and/or On-prem server to cloud (O365)
• Troubleshooting mail flow issues or Creation of mail objects such as mailboxes, contacts, distribution lists
• Mobile Device Management including – Understanding of Mobile Iron (Mobile access to corporate resources like email, calendar, and contacts) is a plus
• Policy Management
• Windows 2012 Servers R2 and Windows Server 2016
• Patching o Installation of Roles and Services
• Understanding of ActiveSync and FIM Sync
• Understanding of ADFS and Azure Active Directory
• PowerShell (Other scripting technologies a plus)
• Thorough understanding of Microsoft Outlook, including user management, delegates, and security
• Ability to work autonomously and in a team environment
• Solid understanding of ITIL V3 Change Management processes
• Reliable, with a proven ability to follow established methodologies
• Strong customer service skills
• Excellent communications skills (oral, written, and interpersonal)
• Team player.
• Must be able to work within a matrix management structure and interact effectively with end users and other service providers to expedite support activities.
• Analytical, possessing strong problem-solving skills
• Willing to provide on-call and after-hours support as required
• High availability experience is preferred.