CEVA Logistics is a global leader in third-party logistics and provides end-to-end supply chain solutions across 170 countries. The company operates with a workforce of 110,000 employees and more than 1,300 facilities and is an integral part of the CMA CGM Group, a world leader in shipping and logistics.
Client Overview
The Challenge
CEVA faced crucial challenges with its existing vendors even with scalable solutions and operations it conducts:
- Poor communication and coordination
- Substandard service quality
- Missed project deadlines
- Lack of technical expertise
- Inconsistent customer support
These gaps resulted in inefficiencies, service disruptions, and reduced operational reliability across critical logistics functions.
Our Approach
To address these challenges and uphold our reputation for dependable service, Megamax Services implemented its Gold Standard Service Delivery Model. This framework emphasizes clarity, accountability, and measurable performance through:
Well-defined Standard Operating Procedures (SOPs)
Comprehensive documentation of each process
Skilled resources with deep technical knowledge
A continuous improvement culture that ensures sustained excellence
The Solution
Megamax deployed a dedicated, high-performing support team equipped to meet CEVA's complex enterprise-level requirements.
Key Actions:
- Established rigorous SOPs to standardize workflows across regions and functions.
- Ensured knowledge retention through detailed documentation and cross-training.
- Introduced proactive monitoring and reporting mechanisms to maintain service transparency.
Technologies Utilized:
These technologies provided a robust foundation for high availability, process automation, and system integrity within CEVA's logistics ecosystem.
The Outcome
Our engagement resulted in consistent 100% SLA adherence and zero unplanned downtime, a major leap in service reliability. This operational excellence translated into:
Uninterrupted logistics operations across multiple sites
Higher productivity and reduced error rates
Significant improvement in customer satisfaction
Tangible contribution to revenue growth
Client Testimonial
"
It has been quick to get through 3 years, congratulations! From my perspective I've been pretty happy with the Megamax service. I value having a highly dependable and repeatable service. I often talk about running our service at 99.99% uptime, and you are a very important part of achieving that. That's about having well-documented processes, trained staff, and a positive continuous improvement approach towards attaining the goal.
Key Takeaways
Consistent SLA achievement built long-term client confidence
Strong documentation and training created a scalable delivery model
Technical expertise in IBM iSeries and legacy modernization ensured stability
Collaborative engagement led to continuous performance improvement