Customer Support Engineer - Freshers

Key accountability areas

• First line support for incoming calls, chats, evaluation and assignment to appropriate support teams
• Ensure compliance to quality guidelines and SOPs in processing user requests
• Provide basic troubleshooting to user’s seeking assistance
• Efficient creation, modification and termination of user access in AD and Global Applications
• Timely response to user follow up
• Evaluate and raise business critical incidents based on impact assessment
• Send an alert notification via a 3rd party application
• Open a business critical incident bridge
• Ensure excellent customer experience with users and customers
• IT Support (support (basic troubleshooting) and account management (creation, modification and termination) to Global employees.
• The Global IT Service Desk will operate 24×7

Specialist Knowledge & Skills

• Customer Service Experience
• Good working knowledge MS AD and tools
• Strong familiarity with basic PC troubleshooting

Interpersonal & Communication Skills

• Excellent verbal and written English communication skills
• Ability to work in a collaborative and multi-disciplinary environment

Adaptable to changes in the working environment, and can complete multiple tasks efficiently